MGMT611 Solved MCQs mega Collection for Mid Term Papers
Question No: 1
Which one of the following is the process of focusing on the stimuli that are important, large and intense?
► Retrieve information
► Positive reinforcement
►Overt perception
► Perceptual selection
Question No: 2
All are the characteristics of the group EXCEPT:
► Share common goals
► One sided interaction
► Belonging to the group
► Define themselves as members
Page 12) Characteristics of Groups
The following statements are characteristics of the groups. Its members share common goals.
They engage in frequent interaction.
They define themselves as members.
They are defined by others as belonging to the group. They feel the group to be rewarding
Question No: 3
People of a religious sect, neighborhood, same caste and same profession are members of: ► In group
► Out group
► Emergent group
► Secondary group
Page 13) In-group
• An in-group is a social group towards which an individual feels loyalty and respect, usually due to
membership in the group. This loyalty often manifests itself as an ingroup bias. Commonly encountered ingroups include family members, people of the same race or religion.
Question No: 4
A good contributor to positive attitudes is:
► Pessimism
►Optimism
► Being a millionaire
► Low job satisfaction
Question No: 5
According to the need theory of motivation, unsatisfied needs motivate us until they:
► Become satisfied
► Become frustrated
► Lead to working hard
► Lead to self-esteem
Page 19) Personal needs and wants motivate people until these are satisfied
Question No: 6
A major purpose of feedback is to tell a person:
► How well he or she communicates the true self
► How well he or she has performed
► The difference between right and wrong
► When it is time to enhance self-esteem
Page 54) Give Frequent Feedback on Performance:
Feedback is informational and rewarding. Effective leaders inform employees how they can improve and
praise them for things done right. Feedback is an informal kind of reward which encourages the employees
or workers.
Question No: 7
A person who develops a strong work ethic will automatically:
► Be strongly motivated
► Be qualified for a supervisory position
► Behave in a highly ethical manner
► Develop a learning-goal orientation
Develop a strong work ethic: If you are committed to the idea that most work is valuable
and
that it is joyful to work hard, you will automatically become strongly motivated.
Question No: 8
People most likely to be creative when they are motivated primarily by the:
► Potential financial reward for being creative
► Satisfaction and challenge of the work itself
► Fear of job loss for not being creative
► Opportunity to obtain creative idea
Question No: 9
Intrinsic motivation contributes to creativity because it:
► Satisfies the need for recognition and other awards
► Helps the problem-solver conform to the right way of thinking
► Provides the facts needed for creativity
► Enables the problem-solver to streamline the task
Question No: 10
All of the following are examples of self defeating behaviors EXCEPT:
► Fear of intimacy
► Fear of rejection
► Losing temper
►Proactive
Question No: 11
A person can get benefit from criticism to overcome self defeating attitude by:
► See yourself at a distance
► Ask for clarification and specifics
► Decide on a response
► All of the given options
Question No: 12
Unwanted behaviors between males and females at workplaces defined as:
► Gender-based harassment
► Gender discrimination
► Gender bias
► Harassment
Question No: 13
Conflict at work place and family can reduce through all of the following EXCEPT:
► Flexible work schedules
► Dependent-care programs
► Compassionate attitudes toward individual needs
► Conservative attitude
Question No: 14
When working to achieve a win-win solution to a conflict, it is most effective to use:
► Competition
► Confrontation and problem solving
► Compromise
► Forcing
Question No: 15
The most recommended way of resolving conflict is _________ and problem-solving.
► Confrontation
► Competition
► Forcing
► Compromise
Question No: 16
All of the following are barriers to effective communication EXCEPT:
► Feedback
► One-way communication
► Different interpretation of words
► Mixed signal from sender
Question No: 17
All of the following are suggestions for improving your listening skills EXCEPT:
► sympathize with the speaker
► empathize with the speaker
► Maintain eye contact with the speaker
► Paraphrase the speaker
Question No: 18
The flow of information with people on the same level in an organizational hierarchy called:
► Vertical communication
► Horizontal communication
► Grapevine communication
► Network communication
Question No: 19
Ahmad communicates clearly and convincingly disarms conflicts to builds strong personal bonds. Ahmad is very good in:
► Musical intelligence
► Choosing easy projects to avoid conflict
► Delegating
► Relationship management
Question No: 20
A manager who shows consistency between his or her words and actions develops a reputation for:
► Self-confidence
► Walk the talk
► Emotional intelligence
► High energy
Question No: 21
A typical act of a servant leader should be to:
► Work for a salary no higher than that of group members
► Expect group members to act like his or her personal servant
► Ask group members what they want to achieve
► Volunteer to do custodial work for the department
Page 54) Be a Servant Leader:
A humanitarian approach to leadership is to be a servant leader, one who serves group members by
working on their behalf to achieve their goals, not his or her goals. Help others to achieve their goals.
Question No: 22
The number of hours of vacation the members of a cultural group think is reflected in:
► Work orientation versus leisure orientation
► High context versus low-context culture
► Formality versus informality
► Urgent time orientation versus casual time orientatio Question No: 23
Religious diversity is most likely to affect workplace behavior because religious practices sometimes influence:
► Which hours and days people are willing to work
► Which gender a person is willing to work with
► Whether or not a person will accept a salary increase
► Whether employees demand a place of worship on company premises Question No: 24
Assume that you want to start a good working relationship with a person from a high-
context culture, which of the following would be an effective strategy?
► Use nonverbal communication channels and body language extensively to communicate
► Provide written communication so that your proposal is formally presented
► Don’t be concerned about building a relationship
► Be very conscious of time, rush to get started
Question No: 25 A person with a strong work ethics:
► Has a firm belief in the dignity and value of work
► Will generally be willing to work for low wages
► Is more ethical on the job than at home
► Prefers being ethical to working hard
Question No: 26 A performance standard is a statement of what:
► You hope to accomplish on the job
► Constitutes acceptable performance
► You must do to get a raise
► The worker must do to retain a job
Question No: 27
A surgical nurse brings her complaint directly to the top administrator of the hospital. She is, therefore, violating the tactic called:
► Learn from your boss’s mistakes
► Stay in touch
► Recognize that your boss has problems too
► Avoid bypassing your manager
Question No: 28
Which of the following is suggested way of being a team player?
► Maintain honest and open relationships
► Follow the golden rule
► Make other people feel important
► The entire above are suggested ways
Question No: 29
An employee who wants to be a good team player should:
► Avoid giving information and opinions to others
► Avoid asking for favors from other team members
► Keep jokes to himself or herself
► Provide emotional support to group members
Question No: 30
All of the following are behaviors and skills of effective leaders EXCEPT:
► Practicing strong ethics
► Setting medium expectations for employees
► Developing partnerships with people
► Asking the right questions
Question No: 31
The experience of feeling competent to cope with the basic challenges in life and being worthy of happiness is known as:
► Self-esteem
► Arrogance
► Wishful thinking
► Self efficacy
Question No: 32
Self-respect is another component of self-esteem. This refers to how you think and feel
about yourself. A person with high self-esteem would also have high self-respect and could be expected to exhibit which of the following behaviors?
► Become highly self absorbed with personal matters
► Focus on the needs of others
► Stay in relationships where they are mentally or physically abused
► Beg others for things that could be obtained from their own efforts
Question No: 33
We know that the communication cycle completes only when the __________ step has been taken.
► Action
► Decoding
► Ideation
► Encoding
Question No: 34
While setting a goal, a person with high self-efficacy is likely to:
► Avoid goal setting
► Set very low goals
► Think that more goals are realistic
► Think that fewer goals are realistic
Question No: 35
Robina has the ability to find relevant information, to find connections between the old and the new to see the “big picture.” Robina has:
► Problems
► A strong personality
► Insight
► A lack of concern for details
Question No: 36
A person is communicating about himself or herself in public, he/she is showing:
► Self-concept
► Perceived self
► Private self
► Projected self
Page 01) 2. Projected Self: What the person would like to project in public.
Question No: 37
Which type of personality is commonly associated with stress?
► Type A
► Type B
► Inner directed
► Traditional
Question No: 38
Ali was working in a technical department; his manager transferred him to purchase
department on better package for enhancing profitability of the organization due to his hard work. It shows what kind of situation?
► Lose-lose
► Win-win
► Lose-win
► Win-lose
Question No: 39
Ali, supervisor of assembly line, receives an order from the production manager. This is an example of:
► Informal communication
► Downward communication
► Lateral communication
► Circular communication
Question No: 40
Bouncing back from setbacks and embarrassment is often referred as:
► Resilience
► Jumping
► Helping
► Driving
Page 47) An effective confidence builder is to convince yourself that you can conquer adversity such as setbacks and
embarrassments, thus being resilient.
Question No: 1
Ahmad is studying Human Relations in university. Which one of the following benefits he will gain after studying this course?
Ability to manipulate others
Effectiveness in dealing with people
Sales techniques
Appreciation of people
Question No: 2
Which one of the following is a sum total of habits, traits and characteristics of an individual?
Group
Sub-group
Personality
Attitude
Page 05) Personality is a sum total of habits, traits, characteristics of an individual. It is actually a force or power to
do things
Question No: 3
Amir is going to another country where he is facing the stress of cultural differences, what kind of demands are the reasons of his stress?
Societal demands
Situational demands
Organizational demands
Social demands
Question No: 4
Waleed feels that he is good, strong and best, it is his self __________ about himself.
Worth
Perception
Love
Esteem
Question No: 5
Minimum persons required for a group are:
Four
Three
Two
Five
Page 12) So a group/team is “two or
more people interacting to achieve an objective”
Question No: 6
A social group towards which an individual feels loyalty and respect called:
Secondary group
Reference group
Out-group
In-group
Page 13) In-group
• An in-group is a social group towards which an individual feels loyalty and respect, usually due to
membership in the group. This
Question No: 7
Strong and intimate relations are found in:
Primary group
Secondary group
Formal group
Informal group
Question No: 8
Which one of the following influences the behavior of the individuals?
Attitude
Sensation
Personality
Emotions
Question No: 9
Which one of the following approach focus on changing the way people think about an entity or object?
Cognitive
Social
Behavioral
Social and behavioral
Question No: 10
Three of the key elements to ask questions when identifying the root cause of a problem are:
Effects, consequences and results
Machines and facilities, attitudes and motivations Qualitative, quantitative and neutral factors
People, materials and methods
Question No: 11
The accumulation of knowledge contributes to creativity because knowledge:
Can be substitute for intuition
Supplies the building blocks for generating and combining ideas
Prevents too much mental flexibility
Allows for the development of a traditional mental set
Question No: 12
A vertical thinker looks for one best solution to a problem. In contrast, a(n) ____________ seeks to find many possible solutions to a problem.
Lateral thinker
Intelligent thinker
Emotionally intelligent person
Environmental thinker
Question No: 13
Which of the following drug, dulls the senses, facilitates sleep and is addictive with long-term use?
Narcotic
Depressants
Drug abuse
Stimulants
Question No: 14
Which one of the following is NOT the way to cope with the loss of a relationship?
Pamper yourself
Get emotional support
Give yourself time to heal
Lag behind positive outcome
Question No: 15
In communication process, noise refers to:
The voice quality of both the sender and receiver
Conversations between sender and receiver
Anything that distorts or blocks a message
The background sounds that take place during the message
Question No: 16
One of the major benifit of high self-esteem is:
Increased worker involvement on teams
Good mental health
Increased absenteeism
Decreased complaints from unionized workers
Question No: 17
Saba understands that positive visual imagery boosts self-confidence because the person:
Imagines being in control of a situation
Forms an image of what went wrong in the past
No longer has to prepare for fight
Visualizes asking the right questions
Question No: 18
Ahmad communicates clearly and convincingly disarms conflicts to builds strong personal bonds. Ahmad is very good in:
Musical intelligence
Choosing easy projects to avoid conflict
Delegating
Relationship management
Question No: 19
Salma lies and misrepresents facts, she disclose confidential information to others to promote herself, she has a problem with:
Charisma
Empathy
Cognitive skills
Ethics
Question No: 20
A typical act of a servant leader should be to:
Work for a salary no higher than that of group members
Expect group members to act like his or her personal servant
Ask group members what they want to achieve
Volunteer to do custodial work for the department
Page 54) Be a Servant Leader:
A humanitarian approach to leadership is to be a servant leader, one who serves group members by
working on their behalf to achieve their goals, not his or her goals. Help others to achieve their goals.
Question No: 21
Religious diversity is most likely to affect workplace behavior because religious practices sometimes influence:
Which gender a person is willing to work with
Whether or not a person will accept a salary increase
Whether employees demand a place of worship on company premises
Which hours and days people are willing to work
Question No: 22
A recommended technique for overcoming cross-cultural communication barriers is
to:
Use straightforward language and speak slowly and clearly
De-emphasize nonverbal communication
Insist on a common code of etiquette
Place considerable weight on the sender’s appearance
Question No: 23
A person with a strong work ethics is likely to do all but prefer:
Perform well on even minor tasks
Get projects completed on time
Ask a coworker to handle free-floating responsibility Assume personal responsibility for problems
Question No: 24
Saba is referred to as a micromanager because she is a manger who: Carefully monitors the work of group members
Has responsibility for small computers in the office Enjoys punishing group members for small mistakes Gives group members too much freedom
Question No: 25
Which of the following is suggested way of being a team player?
Maintain honest and open relationships
Follow the golden rule
Make other people feel important
The entire above are suggested ways
Question No: 26
Which of the following is the best example of a cultural norm?
The average height of adults
Respect for elder people
Focus on nonverbal communication
The age of the civilization
Question No: 27
Which of the following is NOT one of the suggestions for becoming more charismatic?
Be emotionally expressive and warm
Avoid being candid
Be self promoting
Be willing to take personal risks
Question No: 28
Bouncing back from setbacks and embarrassments is often referred as ___________.
Resilience
Jumping
Helping
Driving
Page 47) An effective confidence builder is to convince yourself that you can conquer adversity such as setbacks and
embarrassments, thus being resilient.
Question No: 29
Companies who have an educated workforce and workers have high self-esteem and are likely to exhibit increased:
Behaviors that lead to a competitive advantage
Stress levels
Wages and salary costs
Turnover and absenteeism
Question No: 30
Ahmad is very much outspoken, use gestures and facial expressions while communicating with others. He has which type of communication style?
Emotive
Directing
Reflective
Versatility
Page 42) Basic communication styles
Emotive: Tends to express high emotional opinions. Outspoken, use gestures and facial expressions.
Question No:1 Field of Human Relations concentrate on which of the following?
Provides ways to get information about people’s private lives
Shows management how to get what they want from their employees
Applies specific techniques for dealing with all employees in the same way
Studies individuals and groups in organizations
Question No: 2
A social group towards which an individual feels loyalty and respect called:
Secondary group
Reference group
Out-group
In-group
Page 13) In-group
• An in-group is a social group towards which an individual feels loyalty and respect, usually due to
membership in the group.
Question No: 3
All of the following are the characteristics of a secondary group EXCEPT: Long-lasting relationships
Impersonal relations
Large in size
Specific interest
Long-lasting relationships is characteristic of primary group Page 13) Primary groups
• Groups consisting of intimate, face-to-face interaction and relatively long-lasting relationships.
Question No: 4
Which one of the following is NOT the ethical behavior that is usually practiced? Punishment
Reporting
Detection
Prevention
Question No: 5
Knowledge or intellectual beliefs are __________ components of attitude. Cognitive
Behavioral
Social
Positive
Question No: 6
Ali understands the importance of developing an action plan in goal setting to: Describe a method for reaching or achieve the goal
Establish rewards for attaining the goal
Establish penalties for not attaining the goal
Regulate the difficulty of the goal
Question No: 7 A realistic goal is one that:
Includes money as well as happiness
Is relatively easy to attain
Matches the employer’s desires
Regulates the right amount of challenge
Set Realistic Goals: A realistic goal represents the right amount of challenge for the person pursuing the goal
Question No: 8
A key characteristic of self-disciplined people is that they:
Impose punishment and suffering on themselves Rebel against goals set by management
Find very little joy in working
Work toward attaining goals without being distracted
Question No: 9 A person makes a decision when he or she: Chooses one alternative from several
Faces a crisis
Identifies a gap between the real and the ideal
Engages in rigid efforts
Page 22) Decision making to solve a
problem means selecting one alternative from the various alternative solutions that can be pursued.
Question No: 10
The characteristics of creative workers include:
Personality
Intellectual abilities
All of the given options
Knowledge
Question No: 11
The saying, “Necessity is the mother of invention,” emphasizes the contribution of ________ to creativity.
Intrinsic motivation
Environmental conditions
Certain mental activities
Capability
Question No: 12
During electronic brainstorming, suggestions from group members are:
Stored in a file for review at a later time
Entered into the computer and seen by other group members
Edited automatically for spelling and grammar
Processed through the cellular phone
Question No: 13
Ali plays the roles of explorer, artist, judge and lawyer. He is working for:
Collecting as much evidence as you can before offering a suggestion Judging whether an idea has merit
Getting creative idea implemented
Searching through documents for a good idea
Page 26) Improving creativity
8. Play the roles of explorer, artist, judge, and lawyer
Question No: 14
Which one of the following attitude is a tendency to act in such a way that one’s behavior works against his/her own interests.
Abnormal
Emotional
Self-defeating
Self-praising
Question No: 15
Hostile relationships between two people are based on differences in:
Personal attributes
Preferences
Interests, values and styles
All of the given options
Defines a hostile relationship between two individuals where the individuals argue on major issues and feel heightened stress and aggression when they are together.
MGMT611 Solved MCQs mega Collection for Mid Term Papers
.Question No: 16
What kind of personality verbally and sometimes physically attacks others frequently?
Aggressive
Constructive
Dynamic
Persuasive
Question No: 17
All of the following are suggested techniques for overcoming communication barriers when using presentation technology EXCEPT:
Reveal points ahead of time before they are needed
Synchronize the slides with your comments
Keep the slide in view until the audience gets the point Talk to the audience not to the screen
Question No: 18 Tendency to seek and enjoy social relationships with others called:
Sociability
Hostility
Resentment
Supremacy
Question No: 19
To develop Asma’s self confidence she should:
Learn to rely mostly on intuition
Develop a base of knowledge for problem solving
Use enough negative self-talk to appear humble Downplay acquiring a lot of facts
Question No: 20
Ahmad communicates clearly and convincingly disarms conflicts to builds strong personal bonds. Ahmad is very good in:
Musical intelligence
Choosing easy projects to avoid conflict
Delegating
Relationship management
Question No: 21
Which of the following is/are considered being characteristics of a charismatic leader?
Vision
Passion, enthusiasm and excitement
Sense of humor
All the characteristics included
Question No: 22
As a result of _______________, people overestimate the probability that a given member of a group will have an attribute of his or her category.
Stereotypes
Discrimination
Prejudice
Bias
Question No: 23
Ali has high-cultural sensitivity, so he is likely to:
Regard people from different cultures as pretty much the same Be too sensitive to criticism from people from different cultures Recognize non verbal communications among cultures
Overlook nuances in customs among cultures
Question No: 24
Which of following is NOT one of the suggested techniques for overcoming crosscultural communication barriers?
Listen for understanding. Not agreement
Use commonly accepted business jargons
Observe culture differences and etiquette
Be alert to cultural differences in customs and behavior
Question No: 25
A recommended technique for overcoming cross-cultural communication barriers is
to:
Use straightforward language and speak slowly and clearly
De-emphasize nonverbal communication
Insist on a common code of etiquette
Place considerable weight on the sender’s appearance
Question No: 27
A performance standard is a statement of what:
You must do to get a raise
The worker must do to retain a job
You hope to accomplish on the job
Constitutes acceptable performance
Question No: 28
Which of the following is suggested way of being a team player?
Maintain honest and open relationships
Follow the golden rule
Make other people feel important
The entire above are suggested ways
Page 68) Be a Team Player
Question No: 29
Which of following is suggested technique for uplifting ones self-confidence? Strive for peak performance
Use negative visual imagery
Use negative self-talk
Develop a solid knowledge base
Steps to build self-confidence:
Question No: 30
Bouncing back from setbacks and embarrassments is often referred as ___________.
Resilience
Jumping
Helping
Driving
Ahmad is studying Human Relations in university. Which one of the following benefits he will gain after studying this course?
Ability to manipulate others
Effectiveness in dealing with people
Sales techniques
Appreciation of people
Question No: 2
Which one of the following is a sum total of habits, traits and characteristics of an individual?
Group
Sub-group
Personality
Attitude
Page 05) Personality is a sum total of habits, traits, characteristics of an individual. It is actually a force or power to
do things
Question No: 3
Amir is going to another country where he is facing the stress of cultural differences, what kind of demands are the reasons of his stress?
Societal demands
Situational demands
Organizational demands
Social demands
Question No: 4 Waleed feels that he is good, strong and best, it is his self __________ about himself.
Worth
Perception
Love
Esteem
Question No: 5
Minimum persons required for a group are:
Four
Three
Two
Five
Question No: 6
A social group towards which an individual feels loyalty and respect called:
Secondary group
Reference group
Out-group
In-group
Question No: 7 Strong and intimate relations are found in:
Primary group
Secondary group
Formal group
Informal group
Question No: 8
Which one of the following influences the behavior of the individuals?
Attitude
Sensation
Personality
Emotions
Personality:
Question No: 9
Which one of the following approach focus on changing the way people think about an entity or object?
Cognitive
Social
Behavioral
Social and behavioral
Question No: 10
Three of the key elements to ask questions when identifying the root cause of a problem are:
Effects, consequences and results
Machines and facilities, attitudes and motivations Qualitative, quantitative and neutral factors
People, materials and methods
Question No: 11
The accumulation of knowledge contributes to creativity because knowledge:
Can be substitute for intuition
Supplies the building blocks for generating and combining ideas
Prevents too much mental flexibility
Allows for the development of a traditional mental set
Question No: 12
A vertical thinker looks for one best solution to a problem. In contrast, a(n) ____________ seeks to find many possible solutions to a problem.
Lateral thinker
Intelligent thinker
Emotionally intelligent person
Environmental thinker
Question No: 13
Which of the following drug, dulls the senses, facilitates sleep and is addictive with long-term use?
Narcotic
Depressants
Drug abuse
Stimulants
Question No: 14
Which one of the following is NOT the way to cope with the loss of a relationship?
Pamper yourself
Get emotional support
Give yourself time to heal
Lag behind positive outcome
Question No: 15
In communication process, noise refers to:
The voice quality of both the sender and receiver
Conversations between sender and receiver
Anything that distorts or blocks a message
The background sounds that take place during the message
Question No: 16
One of the major benifit of high self-esteem is:
Increased worker involvement on teams
Good mental health
Increased absenteeism
Decreased complaints from unionized workers
Question No: 17
Saba understands that positive visual imagery boosts self-confidence because the person:
Imagines being in control of a situation
Forms an image of what went wrong in the past
No longer has to prepare for fight
Visualizes asking the right questions
Question No: 18
Ahmad communicates clearly and convincingly disarms conflicts to builds strong personal bonds. Ahmad is very good in:
Musical intelligence
Choosing easy projects to avoid conflict
Delegating
Relationship management
Question No: 19
Salma lies and misrepresents facts, she disclose confidential information to others to promote herself, she has a problem with:
Charisma
Empathy
Cognitive skills
Ethics
Question No: 20
A typical act of a servant leader should be to:
Work for a salary no higher than that of group members
Expect group members to act like his or her personal servant
Ask group members what they want to achieve
Volunteer to do custodial work for the department
Question No: 21
Religious diversity is most likely to affect workplace behavior because religious practices sometimes influence:
Which gender a person is willing to work with
Whether or not a person will accept a salary increase
Whether employees demand a place of worship on company premises
Which hours and days people are willing to work
Question No: 22
A recommended technique for overcoming cross-cultural communication barriers is
to:
Use straightforward language and speak slowly and clearly
De-emphasize nonverbal communication
Insist on a common code of etiquette
Place considerable weight on the sender’s appearance
Question No: 23
A person with a strong work ethics is likely to do all but prefer:
Perform well on even minor tasks
Get projects completed on time
Ask a coworker to handle free-floating responsibility Assume personal responsibility for problems
Question No: 24
Saba is referred to as a micromanager because she is a manger who: Carefully monitors the work of group members
Has responsibility for small computers in the office
Enjoys punishing group members for small mistakes Gives group members too much freedom
Question No: 25
Which of the following is suggested way of being a team player?
Maintain honest and open relationships
Follow the golden rule
Make other people feel important
The entire above are suggested ways
Question No: 26
Which of the following is the best example of a cultural norm?
The average height of adults
Respect for elder people
Focus on non verbal communication
The age of the civilization
Question No: 27
Which of the following is NOT one of the suggestions for becoming more charismatic?
Be emotionally expressive and warm
Avoid being candid
Be self promoting
Be willing to take personal risks
Question No: 28
Bouncing back from setbacks and embarrassments is often referred as ___________.
Resilience
Jumping
Helping
Driving
Question No: 29
Companies who have an educated workforce and workers have high self-esteem and are likely to exhibit increased:
Behaviors that lead to a competitive advantage
Stress levels
Wages and salary costs
Turnover and absenteeism
Question No: 30
Ahmad is very much outspoken, use gestures and facial expressions while communicating with others. He has which type of communication style?
Emotive
Directing
Reflective
Versatility
A person with a strong work ethics is likely to do all but prefer:
Perform well on even minor tasks
Get projects completed on time
Ask a coworker to handle free-floating responsibility
Assume personal responsibility for problems
A performance standard is a statement of what:
You must do to get a raise
The worker must do to retain a job
You hope to accomplish on the job
Constitutes acceptable performance
Which of following is suggested technique for uplifting ones self-confidence?
Strive for peak performance
Use negative visual imagery
Use negative self-talk
Develop a solid knowledge base
Field of Human Relations concentrates on which of the following?
Provides ways to get information about people’s private lives
Shows management how to get what they want from their employees
Applies specific techniques for dealing with all employees in the same way
Studies individuals and groups in organizations
Amir is going to another country where he is facing the stress of cultural differences, what kind of demands are the reasons of his stress?
Societal demands
Situational demands
Organizational demands
Social demands
Which one of the following approach focus on changing the way people think about an entity or object?
Cognitive
Social
Behavioral
Social and behavioral
The accumulation of knowledge contributes to creativity because knowledge:
Can be substitute for intuition
Supplies the building blocks for generating and combining ideas
Prevents too much mental flexibility
Allows for the development of a traditional mental set
Waleed feels that he is good, strong and best, it is his self __________ about himself. Worth
Perception
Love
Esteem
Which one of the following is NOT the way to cope with the loss of a relationship?
Pamper yourself
Get emotional support
Give yourself time to heal
Lag behind positive outcome
In communication process, noise refers to:
The voice quality of both the sender and receiver
Conversations between sender and receiver
Anything that distorts or blocks a message
The background sounds that take place during the message
People most likely to be creative when they are motivated primarily by the:
Potential financial reward for being creative
Satisfaction and challenge of the work itself
Fear of job loss for not being creative
Opportunity to obtain creative idea
Saba understands that positive visual imagery boosts self-confidence because the person: Imagines being in control of a situation
Forms an image of what went wrong in the past
No longer has to prepare for fight
Visualizes asking the right questions
Which of the following drug, dulls the senses, facilitates sleep and is addictive with longterm use?
Narcotic
Depressants
Drug abuse
Stimulants
Ahmad communicates clearly and convincingly disarms conflicts to builds strong personal bonds. Ahmad is very good in:
Musical intelligence
Choosing easy projects to avoid conflict
Delegating
Relationship management (correct)
A typical act of a servant leader should be to:
Work for a salary no higher than that of group members
Expect group members to act like his or her personal servant
Ask group members what they want to achieve (Correct)
Volunteer to do custodial work for the department (Incorrect)
Religious diversity is most likely to affect workplace behavior because religious practices sometimes influence:
Which gender a person is willing to work with
Whether or not a person will accept a salary increase
Whether employees demand a place of worship on company premises
Which hours and days people are willing to work (Correct)
The characteristics of creative workers include:
► Knowledge
► Intellectual abilities
► All of the given options
► Personality
Question No: 2
A vision in leadership refers to:
► An optimistic picture of the future of the organization
► A leader’s ability to see through problems
► A historical view of the organization
► The leader’s ability to inspire people
Question No: 3
Which of the following is a suggested way for developing your leadership potential?
► Help your leader lead
► Acquire broad experience
► Practice a little leadership when the opportunity presents itself
► All of the given are suggested ways
Question No: 4
Which one of the following would be the most effective way to develop charisma? Be emotionally reserved and somewhat cold .
Minimize personal risk taking .
Make ample use of true stories
Be laid back and not overly concerned about attaining goals
Question No: 5
A recommended technique for overcoming cross-cultural communication barriers is to:
► Use straightforward language and speak slowly and clearly
► De-emphasize nonverbal communication
► Insist on a common code of etiquette
► Place considerable weight on the sender’s appearance
Question No: 6
Which of the following is NOT one of the suggested ways for coping with a problem manager?
► Avoid your manager
► Learn from your manager’s mistakes
► Confront your manager about the problem
► Judge your manager cautiously and slowly
Question No: 7
A surgical nurse brings her complaint directly to the top administrator of the hospital. She is, therefore, violating the tactic called:
► Learn from your boss’s mistakes
► Stay in touch
► Recognize that your boss has problems too
► Avoid bypassing your manager
Question No: 8
Asma has a strong customer service orientation, so she works hard to:
► Encouraging customers to shop by price
► Helping customers
► Getting customers to make large purchases
► Selling the most profitable items first
Question No: 9
Ali will consult whom for professional approach to find out his first career?
► Career counselor
► Career planner
► Career analyst
► Mentor
Question No: 10
Which one of the following tests measure personal attributes and characteristics of an individual?
► Personality test
► Aptitude test
► Interest test
► Achievement test
Question No: 11
Which one of the following is an example of engaging in computer goof off behavior?
► Using a handheld computer instead of a PC
► Scanning for computer viruses during company time
► Making computations with a calculator instead of a computer
► Preparing elaborate computer graphics when unnecessary
Question No: 12
Doing two or more routine tasks simultaneously that can sometimes enhance personal productivity is often referred to as:
► Perfectionism
► Multitasking
► Time management
► Procrastination
Question No: 13
Now day’s organizations are emphasizing more on which type of growth:
► Horizontal
► Vertical
► Lateral
► Straight up
Question No: 14
To achieve goals and exert control on environment; one must have a(n):
► Action plan Page
► Target
► Mission
► Ambition
20 Guidelines for Goal Setting An action plan is needed to achieve goals
Question No: 15
When choosing a career path, it is important to:
► Interconnect your personal goals with your work plans
► Choose very high pay
► Choose one that gets you to the top quickly
► Choose very high post
Question No: 16
Which one of the following factors can help in curing depression?
► Thinking
► Emotions
► Self confidence
► Stress
Question No: 17
Identify the suggested way of building good relationships with customers.
► When a customer complains, be defensive
► Show care and concern for the customer
► Establish customer dissatisfaction goals
► Place the company’s needs first
Question No: 18
Ali is facing a major challenge for job hunting while using the internet to find a job. This major challenge is:
► Having a false sense of security that a job will come to him
► Having thousands of other job seekers applying for the same positions
► Finding a way to speak to a company representative
► All of the given options
Question No: 19
A strongly recommended method for job hunting is: ► Job boards
► Company Websites
► Bill boards
► Ads
Question No: 20
Which of the following is highly unusual, complicated tactic that involves a trick for finding a
job?
► Extreme job hunting
► Employment Agencies
► Company websites
► Help Wanted Ads
Question No: 21
Which one of the following introduces the applicant with the prospective employer?
► Resume
► Testimonials
► Letter
► Cover letter
Question No: 22
A mission statement is likely to improve personal productivity because i
► Serves as a compass to direct your activities
► Establishes specific items to put on your to-do list
► Provides ethical guidelines for managing a career
► Helps a person overcome fear of success
Question No: 23
Keeping an accurate record of job accomplishments can be valuable when being considered for:
► Promotion
► Transfer
► Bonus
► Assignment to a team or project
Question No: 24
A sequence of positions necessary to achieve a goal called: ► Career path
► Traditional career path
► Horizontal career path
► Career success
Question No: 25
The only way to experience genuine and lasting contentment, satisfaction and happiness is to learn to live your life in the:
► Present moment
► Luxuries
► Facilities
► Lavishness
Question No: 26
Which of the following way between husband and wife about each other’s career often exist even when both have a modern outlook?
► Feeling of competitiveness
► Establish priorities
► Manage time carefully
► Prepared to compromise
Page 119 Establish priorities and manage time carefully. Sometime the career of one of the spouses might be more important than the other. This sort of issues can be prioritized by mutual understanding and discussion.
Question No: 27
According to research ___________ is the second happiest country.
► Germany
► Denmark
► China
► England
Question No: 28
Conflict leads to:
► Physical and mental deterioration
► Desecrate resources, disruption
► Disruption, low energy
► All of the given options
Question No: 29
► Internet dependence
► Internet expert
► Internet user
► Internet fond
Question No: 30
Human Relations are very important in management as it contributes to:
► Organizational effectiveness
► Control over employees
► Uniformity among the workers
► Higher turnover of employees
Question No: 31
Fahad knows his leadership qualities and strengths and weaknesses of
his team members. He is more likely to accomplish his task, it shows his self:
► Love
► Esteem
► Awareness
► Perception
Question No: 32
Saba was standing in line at the grocery store for payment when suddenly she noticed chocolates and candies prominently displayed at her right. She picked up one chocolate box and added it to her collection. This unplanned or spontaneous action will call:
► Impulse buying
► Routine buying
► Aversion buying
► Intentional buying
Question No: 33
A training manager organizing training on software which the organization is going to be use in coming months is showing which of the following type of personality?
► Proactive
► Passive
► Reactive
► Inactive
Question No: 34
Which of the following can be considered as business etiquettes?
► Be courteous about the copy machine
► Address the visitors in their preferred way
► Males and females should receive equal treatment
► All of the given options