Objective:
The assessment of students’ writing skills in the area of business letters to get them motivated for practical application of Business Communication along with conceptual knowledge.
Instructions:
- Late assignments will not be accepted.
- If the file is corrupt or problematic, it will be marked zero.
- Plagiarism will never be tolerated. Plagiarism occurs when a student uses work done by someone else as if it was his or her own; however, taking the ideas from different sources and to express it in your own words will be encouraged.
- No assignment will be accepted via e-mail.
- The solution file should be in Word doc form; the font colour should be preferably black and font size can be 12 Times New Roman.
Q1. Recall the different functions of ‘Adjustment Letter’ and match them with the appropriate phrases given below. (10)
(Solution)
| Sr. No | Functions | Phrases |
| 1 | Apology for the error or fault
|
I would like to apologise for the error made by our company. |
| 2 | Accepting a Complaint | We agree that the usual high standards of our products were not met in this instance. |
| 3 | Acknowledging receipt of a complaint letter | Thank you for your letter of 3 February. |
| 4 | Explanation of the fault | This was caused by an unexpected malfunction. |
| 5 | Assurance | We assure you that this will not happen again. |
| 6 | Replacement of goods | We have dispatched the new items. |
| 7 | Regret at dissatisfaction | We understand how disappointing it can be when your expectations are not met. |
| 8 | Rejecting responsibility | I regret to inform you that we cannot take responsibility for this occurrence.
|
| 9 | Reasons for the rejection | This is because the item was on sale, and therefore refunds and returns are not permitted. |
| 10 | A concluding sentence aiming at retaining the goodwill | We look forward to your continued custom, and to serving you again. |
Q2. Read the given information and fill in the blanks of meeting minute’s format. (5)
“Meeting of the Department of Computer Science and Engineering held on 26 April, 2012 at 10:05 a.m. in Conference Room, 7/F, Phase I, Academic Complex, regarding Quality Control Process. All faculty members of the Department attended the meeting. In addition, Dr. Matthew Associate Dean of Engineering, and Miss Angela Yu (recorder) were also present.”
Solution:-
|
|
|
|
Meeting Minutes |
|
| aGENDA | Quality Control Process |
| dATE | 26-4-2012 |
| tIME | 10:05 am |
| lOCATION | Conference Room, 7/F, Phase I, Academic Complex |
| Note taker | Miss Angela Yu |
| Attendees | All members of Computer Science and Engineering Deptt. and Dr. Matthew, Miss Angela Yu |
|
|
|