Question # 1 of 15
All of the following are the purposes of introduction except
Select correct option:
– Getting the audience’s attention
– Introducing your thesis
– Establishing your rapport or credibility with the audience
– Avoid to the audience
Question # 2 of 15
All of the following are the common reasons for disruptive behavior EXCEPT one. Which
one is that?
Select correct option:
– Resistance to change
– Resentment of the presenter
– Repetition of behavior that is successful for the detractor
– Reappearance of the presenter
Question # 3 of 15
At what point does an introduction begin?
Select correct option:
– It begins the moment you address the audience.
– It begins at the middle of your speech.
– It begins at any moment during your speech.
– All of the given options
Question # 4 of 15
Q&A is an abbreviation of which of the following?
Select correct option:
– Quest and availability
– Question and answer
– Question and anticipation
– Query and audience
Question # 5 of 15
A presenter can prepare effective responses by which of the following?
Select correct option:
– Anticipating
– Answering
– Revising
– All of the given options
Question # 6 of 15
An effective presenter uses pitch changes to indicate a change in the message. At theend of a sentence, raising the pitch signifies which of the following?
Select correct option:
– A question
– Statement
– Speech
– Confess
Question # 7 of 15
Visual aids perform which of the following functions?
Select correct option:
– Emphasizing important points
– Illustrating how things work
– Illustrating how things related to one another
– All of given option
Question # 8 of 15
Where does immediacy come from during a presentation?
Select correct option:
– Looking at your notes (not much sure)
– Standing
– Dressing with authority
– Making eye contact
Question # 10 of 15
How can the credibility of a presenter be increased?
Select correct option:
– Being well dressed and well groomed
– Complimenting the audience
– Demonstrating your sincerity
– All of the given options
Question # 11 of 15
A speech designed to change or reinforce the audience’s beliefs or actions. This is an
example of:
Select correct option:
– Informative speech
– Ceremonial speech
– Persuasive speech
– None of the given options
Question # 12 of 15
Which of the following option of anticipating part of speech can reveal questions and concerns that may be raised during presentation?
Select correct option:
– Previous experience
– Common concerns
– Planning
– Input from associates
Question # 13 of 15Which of the following refers to the degree of highness or lowness of a sound?
Select correct option:
– Pitch
– Speed
– Volume
– RateBottom of Form
Top of Form
Question # 14 of 15
Business associates can be a helpful source for:
Select correct option:
– Identifying probable questions and objections
– Can reveal questions and concerns
– It is helpful to recall the questions
– None of the given options
Question # 15 of 15
A presenter who consistently speaks at a rapid rate may be perceived as:
Select correct option:
– To be nervous
– Impatient
– Hurried
– All of given option
Question # 1 of 10
All of the following steps are found in the planning stage of business writing, EXCEPT:
Select correct option:
– Determine your purpose
– Consider your reader
– Choose your idea
– Proofreading
Question # 2 of 10
Which of the following is NOT the stage of effective business writing?
Select correct option:
– Planing Stage
– Drafting Stage
– Organizing Stage
– Theater Stage
Question # 3 of 10
Which of the following is the most appropriate opening for an invitation to a fund-raising
event?
Select correct option:
– Explain the purpose of the event. (I think)
– Give details of the event.
– Extend the invitation
– Remind the recipient to bring a checkbook
Question # 4 of 10
Which of the following are central features of a group?
Select correct option:
– Interaction
– Mutual influence
– Interdependence
– All of the given options
Question # 5 of 10
Letters of invitation include:
Select correct option:
– Speaking invitations
– Informal social invitation
– Formal social invitations
– All of the given options
Question # 6 of 10
The direct plan can be used for which one of the following?
Select correct option:
– Sales messages
– Request refusals
– Claims
– None of the given options (I think)
Question # 7 of 10
Which of the following type of letter is used to request general information rather than
answers to specific questions?
Select correct option:
– Driect Request
– Indirect request (Indirect – Inquiry Letters)
– Claim
– Order
Question # 8 of 10
Which of the following is not a part of writing plan of a reservation letter?
Select correct option:
– A fast-start opening which identifies the type of room desired and the days needed
– A section which mentions arrival and departure times
– A section describing the quality of the room you booked in the other hotel
– A courteous, action-oriented closing, which mentions your desire for a confirmation
Question # 9 of 10
In a direct request letter, request can be presented in:
Select correct option:
– Closing paragraph
– Closing sentence
– First sentence
– None of the given options
Question # 10 of 10
Which one of the following is suitable for both promotional and informational presentations in either the Proactive or Interactive modes?
Select correct option:
-V-formation
– Modified T-formation
– T-formation
– U-formation
Question # 1 of 15
In a direct request letter, request can be presented in:
Select correct option:
– Closing paragraph
– Closing sentence
– First sentence
– None of the given options
Question # 2 of 15
Types of media used to direct information upward are:
Select correct option:
– Reports, interoffice memos and supervisor subordinate conferences
– Letters, newspapers and radio
– Newspapers, books and interoffice memos
– TV, radio and wall chalking
Question # 3 of 15
While writing a letter to inquire about the people, one should keep in mind all of the
following, except:
Select correct option:
– Respect human rights, both legal and moral
– Ask only for info related to the job
– Stress unrelated information/ facts
– Structure the questions around the job
Question # 4 of 15
All of the following are the elements of communication process. EXCEPT:
Select correct option:
– Sender
– Message
– Channel
– Creativity
Question # 5 of 15
If a modern organization uses the mediums like reports, conferences or interoffice memos to communication with the people working in the organization, what type of communication it will be?
Select correct option:
– Internal communication
– External communication
– Interpersonal communication
– Interchange communication
Question # 6 of 15
All of the following statements about groups are true, EXCEPT:
Select correct option:
– Group members strive to achieve some common purpose
– Group members influence and are influenced by one another
– Group members are interdependent
– Group members must interact face-to-face.
Question # 7 of 15Nonverbal messages are extremely important because ______________.
Select correct option
– They comprise well over half of our communication in face-to-face settings.
– They are often more reliable because they are hard to fake.
– In a number of situations, we rely on them more than on verbal cues.
– Of all of the given reasons (I think)
Question # 8 of 15
Diversity is important to the success of groups. What does it mean?
Select correct option:
– Group members should tolerate diversity
– Group members should encourage and support diversity
– Group members should be honest in their personal views toward diversity
– Co-cultures can contribute to group dysfunction if differences dominate group goals
Question # 9 of 15
Which of the following is the most appropriate opening for an invitation to a fund-raising
event?
Select correct option:
– Explain the purpose of the event.
– Give details of the event.
– Extend the invitation
– Remind the recipient to bring a checkbook.
Question # 10 of 15
Which of the following would be a negative result of failing to analyze the audience
properly?
Select correct option:
– Assuming that gender stereotypes still hold true
– Offending audience members with a position that is contrary to their religious/moral beliefs
– Using jargon or vocabulary that is inappropriate for the audience’s educational level
– All of given options (I think)
Question # 11 of 15
In which process two people i.e. sender and the receiver are thinking at the same time?
Select correct option:
– Listening
– Hearing
– Writing
– Speaking
Question # 12 of 15
In a disappointing newsletter:
Select correct option:
– It is important to apologize.
– Apology can be made with reason.
– No apology is offered for the decision.
– None of the given options
Question # 13 of 15
The degree to which you and others share common meanings for words will depend on:
Select correct option:
The diversity of your backgrounds
– The extent to which you share common backgrounds and experiences
– The extent to which you share common approaches
– None of the given options
Question # 14 of 15
While preparing for effective business writing Planning Stage involves all of the
following, EXCEPT:
Select correct option:
– Choosing appropriate clothes
– Considering your reader
– Determining the appropriate content
– Determining your purpose
Question # 15 of 15
Which of the following is(are) the example of public(s) that organizations communicate
with, in external communication?
Select correct option:
– Consumers
– Stockholders
– Government agencies
– All of the given options
Question # 1 of 10
“His GPA in 2000(MBA) was 3.9 on a four point scale.” Which of the following is a correct
and more concrete example of above statement?
Select correct option:
– His GPA was 3.9 on a four point scale (I think)
– His GPA was good in 2000.
– He got a good score in his MBA Program.
– All of the given options
Question # 2 of 10
When applied to business messages ‘correctness’ means all of the following, EXCEPT:
Select correct option:
-Use the right level of language
– Check accuracy of words, information and data
– Use correct grammar and punctuation
– Check font style
Question # 3 of 10
Which of the following cannot result from incomplete messages?
Select correct option:
– Loss of goodwill
– Loss of valued customers
– Loss of sales
– Gaining good name
Question # 5 of 10
Which of the following method of outlining topic presents the specific information first,
followed by conclusion?
Select correct option:
Direct method
– Indirect method
– Supporting method
– Sustaining method
Question # 6 of 10
While preparing for effective business writing Planning Stage involves all of the
following, EXCEPT:
Select correct option:
– Choosing appropriate clothes
– Considering your reader
– Determining the appropriate content
– Determining your purpose
Question # 7 of 10
Writing a letter to inquire about people involve two considerations. First is the need to
respect the rights – legal and moral; second is:
Select correct option:
– The need to structure the questions around the job involved
– The need to structure the questions according to your own personality and frame of mind
– The need to structure the questions keeping in mind the organization you are writing to
– The need to structure the questions with heavy vocabulary
Question # 8 of 10
Effective writers visualize the ___________ before starting to write.
Select correct option:
– Story
– Reader
– Colours
– Publisher
Question # 9 of 10
Which of the following is not a guideline for courteous writing?
Select correct option:
– Respond late
– Exclude irritating expressions
– Include meaningful apologies
– Omit discourteous wording
Question # 10 of 10
Which of the following is the informal report used to communicate with individuals
outside of an organization?
Select correct option:
– Letter (I think)
– Memo
– Periodical
– Magazine