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Question No: 1 ( Marks: 1 ) – Please choose one
Which one of these words is not a synonym for “business”?
1. Capital
2. Enterprise
3. Project
4. Venture
Question No: 2 ( Marks: 1 ) – Please choose one
Which of the following gives you an opportunity to get your message across to a
skeptical or hostile audience?
Direct approach
Indirect approach
Persuasive approach
Instructive approach
Question No: 3 ( Marks: 1 ) – Please choose one
Which of the following is the process of drafting your message?
Planning
Composing
Editing
Revising
Question No: 4 ( Marks: 1 ) – Please choose one
A sentence consists of two parts; one is a subject which is the second one?
preposition
predicate
adjective
adverb
Question No: 5 ( Marks: 1 ) – Please choose one
Which of the following ensures success to massage by leaving audience with a feeling of
their personal welfare in mind?
Abrupt close
Polite close
Courteous close
Gradual close
Question No: 6 ( Marks: 1 ) – Please choose one
Which question is used to ask about residential status?
What’s your address?
Where are you from?
Where do you belong to?
Please sign here.
Question No: 7 ( Marks: 1 ) – Please choose one
Which of the following should NOT be used while answering the phone?
Ken speaking
This is Ken
What do you want?
Can you hold on?
Question No: 8 ( Marks: 1 ) – Please choose one
Which phrase is used during a presentation?
Thanks for giving me a hand.
Thank you very much for your time today.
Thank you for your quick response.
Thank you for your corporation.
Question No: 9 ( Marks: 1 ) – Please choose one
Which phrase should be used while making a presentation?
1. Please feel free to interrupt me with questions.
2. Don’t disturb me while I’m presenting these statistics.
3. No, you’re wrong. We need more staff.
4. Please! No interruptions during the presentation.
Question No: 10 ( Marks: 1 ) – Please choose one
Select the statement about the communication process that is NOT true.
1. Communication is vital to every part of business.
2. Your performance in business will not be judged by your communication
ability. Performance is judged by communication ability.
3. Communication takes many forms-oral, written and computer.
Question No: 11 ( Marks: 1 ) – Please choose one
Which of the following should be essentially considered during speeches and
presentations?
Dress
Time
Appearance
Microphone
Question No: 12 ( Marks: 1 ) – Please choose one
What is the extremely important implicit goal of a business document?
To provide information
To establish a relationship
To give instructions
To persuade the reader
Question No: 13 ( Marks: 1 ) – Please choose one
Which one is not an optional part of a letter?
Attention line
Subject Line
Enclosure
Salutation
Question No: 14 ( Marks: 1 ) – Please choose one
Which of the following three steps are involved in planning a sales letter?
Main idea, needs and appeals, logics
Define the audience, emotion and logic, main idea
Needs and appeals, chose the format, emotion and logic
Determine the main idea, define the audience, chose the format
Question No: 15 ( Marks: 1 ) – Please choose one
Communication can be defined as———–
A sense of unshared understanding
The process of attempting to drop information
The activity of conveying information
Replacement of something
Question No: 16 ( Marks: 1 ) – Please choose one
Where can we apply seven C’s?
To Non verbal communication
To Oral communication
To Written communication
To written and oral communication
Question No: 1 ( Marks: 1 ) – Please choose one
Which one of these words is not a synonym for “business”?
capital
enterprise
project
venture
Question No: 2 ( Marks: 1 ) – Please choose one
Which format should be used if the document will be sent to outside individuals?
Letter
Presentation
Memorandum
Manuscript
Question No: 3 ( Marks: 1 ) – Please choose one
Which of the followings are like good mail order forms, although they also provide
more room for explaining special needs.
Order letters
Adjustment letters
Inquiry letters
Deposit letters
Question No: 4 ( Marks: 1 ) – Please choose one
Which question is used to ask about residential status?
What’s your address?
Where are you from?
Where do you belong to?
Please sign here.
Question No: 5 ( Marks: 1 ) – Please choose one
Which is a correct response to the question: How do you do?
I’m fine.
I’m alright.
How do you do?
I’m doing fine.
Question No: 6 ( Marks: 1 ) – Please choose one
Which of the following should NOT be used while answering the phone?
Ken speaking
This is Ken
What do you want?
Can you hold on?
Question No: 7 ( Marks: 1 ) – Please choose one
Complete the question tag: They worked for Kaufman’s,
Did they?
Haven’t they?
Didn’t they?
Had they?
Question No: 8 ( Marks: 1 ) – Please choose one
Which of the following is achieved through a balance between precise language and
familiar language?
Clarity
Correctness
Concreteness
Conciseness
Question No: 9 ( Marks: 1 ) – Please choose one
Which of the following is the first thing you must consider while writing a resume?
Defining your objectives
Planning your objectives
Evaluating your objectives
Revising your objectives
Question No: 10 ( Marks: 1 ) – Please choose one
How many steps are essential for successful oral statement?
Five
Six
Seven
Eight
Question No: 11 ( Marks: 1 ) – Please choose one
Which of the following is the main task of a Conventional Résumé?
Provide functions and tasks the applicant can perform
Make your name and professional achievements prominent
Put the most important information first
Place the name and professional objectives at the top
Question No: 12 ( Marks: 1 ) – Please choose one
What kind of paper can be used for a Conventional Résumé?
White paper
Buff paper
Gray paper
All of the above
Question No: 13 ( Marks: 1 ) – Please choose one
What strategies should be opted for writing to Technicians?
Keep introductions and background information brief
Make information accessible
Provide short definitions or explanations of any unfamiliar term
All of the above
Question No: 14 ( Marks: 1 ) – Please choose one
How many aspects does Accuracy have?
6
5
4
3
Question No: 15 ( Marks: 1 ) – Please choose one
Which type of letter not only conveys information, but also establishes a contractual
relationship between you and the organization or person offering you the position?
Job application letter
Acceptance letter
Inquiry letter
Transmittal letter
Question No: 16 ( Marks: 1 ) – Please choose one
Communication can be defined as———–
A sense of unshared understanding
The process of attempting to drop information
The activity of conveying information
Replacement of something
Question No: 1 ( Marks: 1 ) – Please choose one
Which of the following is the process of drafting your message?
Planning
Composing
Editing
Revising
Question No: 2 ( Marks: 1 ) – Please choose one
Which of the followings are like good mail order forms, although they also provide
more room for explaining special needs.
Order letters
Adjustment letters
Inquiry letters
Deposit letters
Question No: 3 ( Marks: 1 ) – Please choose one
Which of the following consists of four parts: a buffer, reasons supporting the
negative decision, clear, diplomatic statement of the negative decision and a helpful,
friendly, and positive close?
Direct plan
Indirect plan
Business plan
Strategic plan
Question No: 4 ( Marks: 1 ) – Please choose one
Which of the following presents the main idea before the supporting data?
Strategic plan
Indirect plan
Direct plan
Business plan
Question No: 5 ( Marks: 1 ) – Please choose one
Which of the following is best when you don’t need immediate feedback, but you do
need speed?
Written massage
Electronic message
Oral massage
informal massage
Question No: 6 ( Marks: 1 ) – Please choose one
Which question asks for advice?
What would you like to know?
What should I do with my plastic bottles?
I’m afraid I don’t know where the entrance is.
May I help you in any way?
Question No: 7 ( Marks: 1 ) – Please choose one
Which of the following should NOT be used while answering the phone?
Ken speaking
This is Ken
What do you want?
Can you hold on?
Question No: 8 ( Marks: 1 ) – Please choose one
Which phrase is correct?
When you born?
When were you born?
When you are born?
When are you born?
Question No: 9 ( Marks: 1 ) – Please choose one
Which of the following is the primary vehicle for communication within an
organization?
Letter
Report
Memorandum
Proposal
Question No: 10 ( Marks: 1 ) – Please choose one
How can you make the following statement Concise?
‘There are only four rules of our company and every employee
is bound to follow these rules.’
Four rules must be observed.
There are four rules that must be observed.
You must follow the rules.
Follow the rules.
Question No: 11 ( Marks: 1 ) – Please choose one
Biased language that might offend the audience is based on —————
Cultural bias, gender bias
Cultural bias, nationality bias
Unity bias, nationality bias
None of them
Question No: 12 ( Marks: 1 ) – Please choose one
Which of the following is the main task of a Conventional Résumé?
Provide functions and tasks the applicant can perform
Make your name and professional achievements prominent
Put the most important information first
Place the name and professional objectives at the top
Question No: 13 ( Marks: 1 ) – Please choose one
Which Three roles does an audience play?
Decision makers, Implementers, Managers
Decision makers, Advisors, Implementers
Decision makers, Advisors, Lawyers
Advisors, Implementers, Players
Question No: 14 ( Marks: 1 ) – Please choose one
“An attachment notation is included to remind the reader to check additional pages
of information. This is typed single or double space below the reference initials.”
Match the above statement with one of the followings:
Copy Notation
Enclosure(s)
Attention line
Postscript
Question No: 15 ( Marks: 1 ) – Please choose one
Communication can be defined as———–
A sense of unshared understanding
The process of attempting to drop information
The activity of conveying information
Replacement of something
Question No: 16 ( Marks: 1 ) – Please choose one
What is meant by the term ‘Connotative’?
It refers to the literal meaning of words.
It refers to the associations that are connected to a certain word.
It refers to general meaning of words.
It refers to cognitive meaning of words.
Question No: 1 ( Marks: 1 ) – Please choose one
Whose needs are most important to be fulfilled while composing a document?
speakers’
readers’
listeners’
writers’
Question No: 2 ( Marks: 1 ) – Please choose one
Which phrase is correct?
He’s worked at that company for fifteen years.
He’s working at that company for fifteen years.
He works at that company for fifteen years
He works at that company for fifteen years
Question No: 3 ( Marks: 1 ) – Please choose one
Which sentence is incorrect?
He lives in London.
I arrived at home at 6 o’clock.
They drove to San Francisco on Saturday.
Where do you live?
Question No: 4 ( Marks: 1 ) – Please choose one
Which of the following should NOT be used while answering the phone?
Ken speaking
This is Ken
What do you want?
Can you hold on?
Question No: 6 ( Marks: 1 ) – Please choose one
Which of the following should be adopted to compose concrete, convincing
messages?
Use specific figures
Put action to words
All of the above
Use vivid image building words
Question No: 7 ( Marks: 1 ) – Please choose one
A fault in the communication procedure where the meaning of the message is lost ‘in translation’ from intention to language or from language to understanding is called…………
Distortion
Noise
Redundancy
Feedback
Question No: 9 ( Marks: 1 ) – Please choose one
Letters are usually just one page and consist of three sections —————
Salutation, subject matter, references
Front matter, summary, conclusion
Body, references, end matter
Front matter, body, end matter
Question No: 10 ( Marks: 1 ) – Please choose one
Which of the following is used in a letter to emphasize a point or to include a brief
personal message?
Foot notes
Post script
End notes
All of the above
Question No: 11 ( Marks: 1 ) – Please choose one
Why document objective should be stated at the beginning?
To motivate readers to read further
To gain readers’ attention
Both i & ii
To impress readers
Question No: 12 ( Marks: 1 ) – Please choose one
Why style guides are widely used in organizations?
To achieve a uniform document
To achieve consistency of style
To achieve good results
Both i & ii
Question No: 14 ( Marks: 1 ) – Please choose one
While writing persuasive messages which four things should be kept in mind about
your audience?
Main idea, consideration, needs and appeals, logic
Semantics, emotion and logics, clarity, consideration
Needs and appeals, emotion and logic, credibility, semantics
Credibility, logics, main idea, emotion
Question No: 15 ( Marks: 1 ) – Please choose one
While communicating, when you are aware not only of the perspective of others but
also their feelings, which principle of communication you are utilizing?
Concreteness
Completeness
Courtesy
Correctness
Question No: 16 ( Marks: 1 ) – Please choose one
Which of the following can be defined as follows
“It is not merely politeness with mechanical insertion of
‘please’ and ‘thank you’, rather it is politeness that grows out
of respect and concern for others.”
Clarity
Courtesy
Consideration
Credibility
Question No: 2 ( Marks: 1 ) – Please choose one
Which of the following suggests the following statement? “First group the ideas and
then put them in sequence.”
Revising a message
Editing a message
Organizing a message
Planning a message
Question No: 3 ( Marks: 1 ) – Please choose one
Which of the following aims at gathering specific information?
Letter of claim
Letter of request
Letter of inquiry
Letter of information
Question No: 4 ( Marks: 1 ) – Please choose one
Which format should be used if the document will be sent to outside individuals?
Letter
Presentation
Memorandum
Manuscript
Question No: 5 ( Marks: 1 ) – Please choose one
Which of the followings are like good mail order forms, although they also provide
more room for explaining special needs.
Order letters
Adjustment letters
Inquiry letters
Deposit letters
Question No: 6 ( Marks: 1 ) – Please choose one
Which of the following presents supporting data before the main idea?
Business plan
Direct plan
Indirect plan
Successful plan
Question No: 7 ( Marks: 1 ) – Please choose one
‘Employment History’ means:
Which schools you have attended.
Which diplomas and certificates you have.
Where you have worked.
Which disciplines you had opted.
Question No: 8 ( Marks: 1 ) – Please choose one
Which question is used to ask about residential status?
What’s your address?
Where are you from?
Where do you belong to?
Please sign here.
Question No: 9 ( Marks: 1 ) – Please choose one
Complete the question tag: They worked for Kaufman’s,
Did they?
Haven’t they?
Didn’t they?
Had they?
Question No: 10 ( Marks: 1 ) – Please choose one
Which of the followings are included in Functional words?
Conjunctions, prepositions, nouns, pronouns
Conjunctions, prepositions, articles, pronouns
Conjunctions, prepositions, articles, adjectives
Conjunctions, interjections, articles, pronouns
Question No: 11 ( Marks: 1 ) – Please choose one
Which of the following is a nonverbal communication conveyed by posture and
movement?
Expressions
Body language
Nodding of head
Smile
Question No: 12 ( Marks: 1 ) – Please choose one
Which of the followings use Salutations?
Memorandums
Letters
Informal speech
Proposals
Question No: 13 ( Marks: 1 ) – Please choose one
How can you target your audience?
By identifying your audience type
Level of expertise your audience
Audiences’ attitude towards you and the content of document
All of the above
Question No: 14 ( Marks: 1 ) – Please choose one
Which Three roles does an audience play?
Decision makers, Implementers, Managers
Decision makers, Advisors, Implementers
Decision makers, Advisors, Lawyers
Advisors, Implementers, Players
Question No: 15 ( Marks: 1 ) – Please choose one
Which of the following letter is the reply to a complaint?
Inquiry letter
Adjustment letter
Collection letter
Transmittal letter
Question No: 16 ( Marks: 1 ) – Please choose one
While writing persuasive messages which four things should be kept in mind about
your audience?
Main idea, consideration, needs and appeals, logic
Semantics, emotion and logics, clarity, consideration
Needs and appeals, emotion and logic, credibility, semantics
Credibility, logics, main idea, emotion
Question No: 1 ( Marks: 1 ) – Please choose one
Which of the following has audience learning as its primary goal?
Instructive speaking
Informative speaking
Persuasive speaking
Influential speaking
Question No: 2 ( Marks: 1 ) – Please choose one
Which of the following gives you an opportunity to get your message across to a
skeptical or hostile audience?
Direct approach
Indirect approach
Persuasive approach
Instuctive approach
Question No: 3 ( Marks: 1 ) – Please choose one
Where letters are used to communicate?
inside your organization
outside your organization
within your organization
around your organization
Question No: 6 ( Marks: 1 ) – Please choose one
Which phrase is correct?
He’s worked at that company for fifteen years.
He’s working at that company for fifteen years.
He works at that company for fifteen years
He works at that company for fifteen years
Question No: 7 ( Marks: 1 ) – Please choose one
Which phrase is NOT correct?
I have put you through.
I’ll put you through.
I’m putting you through.
I’m going to put you through.
Question No: 8 ( Marks: 1 ) – Please choose one
Complete the question tag: They worked for Kaufman’s,
Did they?
Haven’t they?
Didn’t they?
Had they?
Question No: 9 ( Marks: 1 ) – Please choose one
Which of the following is the primary vehicle for communication within an
organization?
Letter
Report
Memorandum
Proposal
Question No: 10 ( Marks: 1 ) – Please choose one
Why do Experts read technical and scientific documents?
To maintain and expand their own general expertise
To obtain specific answers to their own research and writing
To evaluate a document’s technical or scientific content.
All of the above
Question No: 11 ( Marks: 1 ) – Please choose one
Which of the followings are real but unnamed readers?
Phantom Readers
Future Readers
Complex Readers
Technical Readers
Question No: 12 ( Marks: 1 ) – Please choose one
To whom usually good will letters are written?
Customer
Manager
Director
Chairman
Question No: 13 ( Marks: 1 ) – Please choose one
AIDA plan stands for:
Authority, Interest, Disclose, Accuracy
Attention, Interest, Desire, Action
Accuracy, Internal, Diction, Attention
Action, Interest, Desire, Authority
Question No: 14 ( Marks: 1 ) – Please choose one
If your message is specific, definite and vivid; which of the following principle has
been applied?
Completeness
Correctness
Conciseness
Concreteness
Question No: 15 ( Marks: 1 ) – Please choose one
Where can we apply seven C’s?
To Non verbal communication
To Oral communication
To Written communication
To written and oral communication
Question No: 16 ( Marks: 1 ) – Please choose one
Which of the following indicates Consideration?
Focus on negative aspects of words
Focus on vivid image building words.
Focus on denotative rather than connotative words.
Focus on ‘you’ instead of ‘I’ or ‘we’.
Question No: 1 ( Marks: 1 ) – Please choose one
Which of the following significantly improves the interest of a presentation?
Illustration
Visual aids
Image
Reflection
Question No: 2 ( Marks: 1 ) – Please choose one
Which of the following has audience learning as its primary goal?
Instructive speaking
Informative speaking
Persuasive speaking
Influential speaking
Question No: 3 ( Marks: 1 ) – Please choose one
Which of the followings get straight to the point because the audience usually wants
to respond?
Credit requests
Direct requests
Plain requests
Formal requests
Question No: 4 ( Marks: 1 ) – Please choose one
Which of the following motivates the audience to accept your message?
Graphics
Good organization
Better use of visual aids
All of the above
Question No: 5 ( Marks: 1 ) – Please choose one
Which question is used to ask about residential status?
What’s your address?
Where are you from?
Where do you belong to?
Please sign here.
Question No: 6 ( Marks: 1 ) – Please choose one
Which is the most polite expression?
Can I help you?
Could I help you?
May I help you?
Should I help you?
Question No: 7 ( Marks: 1 ) – Please choose one
Which signature is the most formal?
Love,
Yours faithfully,
Best wishes,
Best regards,
Question No: 8 ( Marks: 1 ) – Please choose one
Which phrase is NOT correct?
I have put you through.
I’ll put you through.
I’m putting you through.
I’m going to put you through.
Question No: 9 ( Marks: 1 ) – Please choose one
Which of the followings are often required by federal, state, or local law, by-laws,
charters, or regulations?
Formal minutes
Informal minutes
Meeting minutes
Meeting documents
Question No: 10 ( Marks: 1 ) – Please choose one
Which of the following is used as brief, informal reports within an organization?
Letter
Memo
Proposal
Report
Question No: 11 ( Marks: 1 ) – Please choose one
Which of the following is the main task of a Conventional Résumé?
1. Provide functions and tasks the applicant can perform
2. Make your name and professional achievements prominent
3. Put the most important information first
4. Place the name and professional objectives at the top
Question No: 12 ( Marks: 1 ) – Please choose one
How can you target your audience?
1. By identifying your audience type
2. Level of expertise your audience
3. Audiences’ attitude towards you and the content of document
4. All of the above
Question No: 13 ( Marks: 1 ) – Please choose one
Which of the followings are real but unnamed readers?
Phantom Readers
Future Readers
Complex Readers
Technical Readers
Question No: 14 ( Marks: 1 ) – Please choose one
Which of the following elements relate to the organizing direct requests?
General rule, main idea and cordial request
Main idea, necessary detail and specific action
Necessary detail, general rule and main idea
Specific action, cordial request and general rule
Question No: 15 ( Marks: 1 ) – Please choose one
Which of the following term can be defined as follows;
“It means getting your message across so that the receiver will
understand what you are trying to convey. ”
Conciseness
Clarity
Consideration
Concreteness
Question No: 16 ( Marks: 1 ) – Please choose one
What is meant by the term ‘Connotative’?
It refers to the literal meaning of words.
It refers to the associations that are connected to a certain word.
It refers to general meaning of words.
Question No: 1 ( Marks: 1 ) – Please choose one
Which of the following gives you an opportunity to get your message across to a
skeptical or hostile audience?
Direct approach
Indirect approach
Persuasive approach
Instuctive approach
Question No: 2 ( Marks: 1 ) – Please choose one
Where letters are used to communicate?
inside your organization
outside your organization
within your organization
around your organization
Question No: 3 ( Marks: 1 ) – Please choose one
Which of the followings are an essential component of employment process?
Reflections
References
Fractions
Recommendations
Question No: 5 ( Marks: 1 ) – Please choose one
Which type of English is used while speaking to a friend?
Formal
Informal
Polite
Impolite
Question No: 6 ( Marks: 1 ) –
Please choose one ‘Employment
History’ means:
Which schools you have attended.
Which diplomas and certificates you have.
Where you have worked.
Which disciplines you had opted.
Question No: 7 ( Marks: 1 ) – Please choose one
Which phrase is NOT correct?
I have put you through.
I’ll put you through.
I’m putting you through.
I’m going to put you through.
Question No: 8 ( Marks: 1 ) – Please choose one
Which phrase is correct?
When you born?
When were you born?
When you are born?
When are you born?
Question No: 9 ( Marks: 1 ) – Please choose one
A fault in the communication procedure where the meaning of the message is lost
‘in translation’ from intention to language or from language to understanding is
called…………
Distortion
Noise
Redundancy
Feedback
Question No: 10 ( Marks: 1 ) – Please choose one
Which of the following is a nonverbal communication conveyed by posture and
movement?
Expressions
Body language
Nodding of head
Smile
Question No: 13 ( Marks: 1 ) – Please choose one
Which of the following complimentary close is accurate in general letter writing?
Yours sincerely,
Sincerely,
Yours respectfully,
All of the above
Question No: 14 ( Marks: 1 ) – Please choose one
Which type of letter provides the recipient with a specific context in which to place
the larger document and simultaneously gives the sender a permanent record of
having sent the material?
Letter of recommendation
Transmittal letter
Technical-information letter
Acceptance letter
Question No: 15 ( Marks: 1 ) – Please choose one
Which of the following letter is the reply to a complaint?
Inquiry letter
Adjustment letter
Collection letter
Transmittal letter
Question No: 16 ( Marks: 1 ) – Please choose one
If your message is specific, definite and vivid; which of the following principle has
been applied?
Completeness
Correctness
Conciseness
Concreteness
Question No: 2 ( Marks: 1 ) – Please choose one
Which of the following gives you an opportunity to get your message across to a
skeptical or hostile audience?
Direct approach
Indirect approach
Persuasive approach
Instuctive approach
Question No: 3 ( Marks: 1 ) – Please choose one
Which of the following is the process of drafting your message?
Planning
Composing
Editing
Revising
Question No: 5 ( Marks: 1 ) – Please choose one
Which of the following is extremely important in decisions to hire, admit an
individual and to award a scholarship?
Letter of Recommendation
Letter of Acceptance
Joining Letter
Appointment Letter
Question No: 6 ( Marks: 1 ) – Please choose one
Which question is used to ask about residential status?
What’s your address?
Where are you from?
Where do you belong to?
Please sign here.
Question No: 8 ( Marks: 1 ) – Please choose one
Which of the following is promoted by simple, direct language?
Structural clarity
Stylistic clarity
Contextual clarity
Textual clarity
Question No: 9 ( Marks: 1 ) – Please choose one
Which of the following is a nonverbal communication conveyed by posture and
movement?
Expressions
Body language
Nodding of head
Smile
Question No: 10 ( Marks: 1 ) – Please choose one
Which of the following should be essentially considered during speeches and
presentations?
Dress
Time
Appearance
Microphone
Question No: 11 ( Marks: 1 ) – Please choose one
What is the emphasis of a Functional resume?
Place the name and professional objectives at the top
Provide functions and tasks the applicant can perform
Put the most important information first
Make your name and professional achievements prominent
Question No: 12 ( Marks: 1 ) – Please choose one
What is the extremely important implicit goal of a business document?
To provide information
To establish a relationship
To give instructions
To persuade the reader
Question No: 13 ( Marks: 1 ) – Please choose one
Why important observations, suggestions, or objections should be written?
To persuade the reader
To create permanent records
To make communication more effective
To establish credibility
Question No: 14 ( Marks: 1 ) – Please choose one
How many punctuation styles are usually used in business communication?
One
Two
Three
Four
Question No: 16 ( Marks: 1 ) – Please choose one
Which guideline should be followed to ensure Courtesy?
Be sincerely tactful, thoughtful and appreciative
Use expressions that show respect
Omit irritating expressions
All of the above
Question No: 2 ( Marks: 1 ) – Please choose one
Which of the following motivates the audience to accept your message?
Graphics
Good organization
Better use of visual aids
All of the above
Question No: 4 ( Marks: 1 ) – Please choose one
Which of the following is extremely important in decisions
to hire, admit an individual and to award a scholarship?
Letter of Recommendation
Letter of Acceptance
Joining Letter
Appointment Letter
Question No: 5 ( Marks: 1 ) – Please choose one
A customer is entitled to request an adjustment whenever he receives a product or
experience service that doesn’t live up to the ————————– .
trader’s demands
supplier’s standards
seller’s demands
trader’s standards
Question No: 7( Marks: 1 ) – Please choose one
Which form is correct in most situations?
Could you help me?
Help me?
Excuse me; I was wondering if you could possibly help me?
I need help.
Question No: 9 ( Marks: 1 ) – Please choose one
Which of the following has a single subject and a single predicate?
Complicated sentence
Simple sentence
Complex sentence
Compound sentence
Question No: 10 ( Marks: 1 ) – Please choose one
Which of the following is associated with scholarly writing?
Informal writing
Formal writing
Archaic writing
Technical writing
Question No: 12 ( Marks: 1 ) – Please choose one
What strategies should be opted for writing to Technicians?
Keep introductions and background information brief
Make information accessible
Provide short definitions or explanations of any unfamiliar term
All of the above
Question No: 14 ( Marks: 1 ) – Please choose one
To whom usually good will letters are written?
Customer
Manager
Director
Chairman
Question No: 16 ( Marks: 1 ) – Please choose one
What is meant by the term ‘Connotative’?
It refers to the literal meaning of words.
It refers to the associations that are connected to a certain word.
It refers to general meaning of words.
It refers to cognitive meaning of words.
Question No: 2 ( Marks: 1 ) – Please choose one
Where can we apply seven C’s?
► To Non verbal communication
► To Oral communication
► To Written communication
► To written and oral communication
Question No: 3 ( Marks: 1 ) – Please choose one
How the credibility of the communicator can be systematically analyzed?
► Through written communication
► Through communication probe
► Through oral communication
► Through non verbal communication
Question No: 4 ( Marks: 1 ) – Please choose one
While writing persuasive messages which four things should be kept in mind about
your audience?
► Main idea, consideration, needs and appeals, logic
► Semantics, emotion and logics, clarity, consideration
► Needs and appeals, emotion and logic, credibility, semantics
► Credibility, logics, main idea, emotion
Question No: 6 ( Marks: 1 ) – Please choose one
Which type of letter not only conveys information, but also establishes a
contractual relationship between you and the organization or person offering you
the position?
► Job application letter
► Acceptance letter
► Inquiry letter
► Transmittal letter
Question No: 7 ( Marks: 1 ) – Please choose one
Why do Experts read technical and scientific documents?
► To maintain and expand their own general expertise
► To obtain specific answers to their own research and writing
► To evaluate a document’s technical or scientific content.
► All of the above
Question No: 8 ( Marks: 1 ) – Please choose one
What is the emphasis of a Functional resume?
► Place the name and professional objectives at the top
► Provide functions and tasks the applicant can perform
► Put the most important information first
► Make your name and professional achievements prominent
Question No: 9 ( Marks: 1 ) – Please choose one
How many steps are essential for successful oral statement?
► Five
► Six
► Seven
► Eight
Question No: 10 ( Marks: 1 ) – Please choose one
Which of the following suggests ‘Implication of a word or a suggestion separate
from the usual definition’?
► Denotation
► Connotation
► Implementation
► Abstraction
Question No: 13 ( Marks: 1 ) – Please choose one
Which phrase should be used while making a presentation ?
► Please feel free to interrupt me with questions.
► Don’t disturb me while I’m presenting these statistics.
► No, you’re wrong. We need more staff.
► Please! No interruptions during the presentation.
Question No: 15 ( Marks: 1 ) – Please choose one
Which of the following is best when you don’t need immediate feedback, but
you do need speed?
► Written massage
► Electronic message
► Oral massage
► informal massage
Question No: 16 ( Marks: 1 ) – Please choose one
Which of the following suggests the following statement?
“First group the ideas and then put them in sequence.”
► Revising a message
► Editing a message
► Organizing a message
► Planning a message
Question No: 1 ( Marks: 1 ) – Please choose one
Which of the followings are an essential component of employment process?
► Reflections
► References
► Fractions
► Recommendations
Question No: 2 ( Marks: 1 ) – Please choose one
Which of the following is the basis of Courtesy?
► Inclined attitude
► Biased attitude
► You-attitude
► Offensive attitude
Question No: 3 ( Marks: 1 ) – Please choose one
Which of the followings are included in Functional words?
► Conjunctions, prepositions, nouns, pronouns
► Conjunctions, prepositions, articles, pronouns
► Conjunctions, prepositions, articles, adjectives
► Conjunctions, interjections, articles, pronouns
Question No: 4 ( Marks: 1 ) – Please choose one
A fault in the communication procedure where the meaning of the message is lost
‘in translation’ from intention to language or from language to understanding is
called…………
► Distortion
► Noise
► Redundancy
► Feedback
Question No: 6 ( Marks: 1 ) – Please choose one
What is the goal of a Non-conventional resume?
► Provide functions and tasks the applicant can perform
► Place the name and professional objectives at the top
► Put the most important information first
► Make your name and professional achievements prominent
Question No: 8 ( Marks: 1 ) – Please choose one
Why Comparison is useful for paragraph development?
► It emphasizes similarities
► It emphasizes differences
► It emphasizes advantages
► It emphasizes disadvantages
Question No: 12 ( Marks: 1 ) – Please choose one
In which of the following message categories would you place sales and marketing
messages?
► Persuasive
► Positive
► Negative
► Routine
Question No: 13 ( Marks: 1 ) – Please choose one
Which plan or model is mostly used in business messages?
► The logical plan or its variation
► The emotional appeal or its variation
► The AIDA model or its variation
► All of the above
Question No: 14 ( Marks: 1 ) – Please choose one
What can be considered as the heart of a report?
► A variety of components
► Introduction, body, and a close
► Only the body of the report
► The introduction of a report
Question No: 15 ( Marks: 1 ) – Please choose one
When you are writing a routine message, what kind of approach will be used?
► The direct approach
► The indirect approach
► The long approach
► None of the above
Question No: 16 ( Marks: 1 ) – Please choose one
Which of the following you should avoid when writing a claim letter?
► Direct request
► Professional tone
► A complaining tone
► Specific details
Question No: 1 ( Marks: 1 ) – Please choose one
A letter or report to a customer from an employer belongs to which kind of
communication?
► official communication
► officer communication
► administrator communication
► manager communication
Question No: 2 ( Marks: 1 ) – Please choose one
Which of the following aims at gathering specific information?
► Letter of claim
► Letter of request
► Letter of inquiry
► Letter of information
Question No: 3 ( Marks: 1 ) – Please choose one
Which of the following is best when you want immediate feedback?
► Oral medium
► Written medium
► Electronic medium
► All of the above
Question No: 5 ( Marks: 1 ) – Please choose one
Which is farthest in the past?
► couple of days
► last week
► a day before yesterday
► a month ago
► Thank you for your corporation.
Letters are usually just one page and consist of three sections —————
► Salutation, subject matter, references
► Front matter, summary, conclusion
► Body, references, end matter
► Front matter, body, end matter
Question No: 10 ( Marks: 1 ) – Please choose one
Which of the following is used in a letter to emphasize a point or to include a brief
personal message?
► Foot notes
► Post script
► End notes
► All of the above
Question No: 12 ( Marks: 1 ) – Please choose one
Which of the followings use Salutations?
► Memorandums
► Letters
► Informal speech
► Proposals
Question No: 13 ( Marks: 1 ) – Please choose one
What strategies should be opted for writing to Technicians?
► Keep introductions and background information brief
► Make information accessible
► Provide short definitions or explanations of any unfamiliar term
► All of the above
Question No: 15 ( Marks: 1 ) – Please choose one
While writing persuasive messages which four things should be kept in mind about
your audience?
► Main idea, consideration, needs and appeals, logic
► Semantics, emotion and logics, clarity, consideration
► Needs and appeals, emotion and logic, credibility, semantics
► Credibility, logics, main idea, emotion
Question No: 16 ( Marks: 1 ) – Please choose one
Which of the following can be defined as follows
“It is not merely politeness with mechanical insertion of ‘please’ and ‘thank you’,
rather it is politeness that grows out of respect and concern for others.”
► Clarity
► Courtesy
► Consideration
► Credibility
Question No: 3 ( Marks: 1 ) – Please choose one
Which of the following can be defined as “the words one chooses to state one’s
message, say much more than their dictionary definitions”.
► Semantics
► Phonetics
► Synonyms
► Phonemes
Question No: 4 ( Marks: 1 ) – Please choose one
Why important observations, suggestions, or objections should be written?
► To persuade the reader
► To create permanent records
► To make communication more effective
► To establish credibility
Question No: 5 ( Marks: 1 ) – Please choose one
How can you make the following statement Concise?
‘There are only four rules of our company and every employee is bound to follow
these rules.’
► Four rules must be observed.
► There are four rules that must be observed.
► You must follow the rules.
► Follow the rules.
Question No: 7 ( Marks: 1 ) – Please choose one
Which Three types of readers usually exist?
► Phantom Readers, Future Readers, Complicated Readers
► Future Readers, Complex Readers, Complicated Readers
► Future Readers, Complex Readers, Technical Readers
► Phantom Readers, Future Readers, Complex Readers
Question No: 8 ( Marks: 1 ) – Please choose one
Select the statement about the communication process that is NOT true.
► Communication takes many forms-oral, written and computer.
► Communication is vital to every part of business.
► Your performance in business will not be judged by your communication ability.
► Performance is judged by communication ability.
Question No: 9 ( Marks: 1 ) – Please choose one
Biased language that might offend the audience is based on —————
► Cultural bias, gender bias
► Cultural bias, nationality bias
► Unity bias, nationality bias
► None of them
Question No: 10 ( Marks: 1 ) – Please choose one
Which of the followings are usually more vivid than long ones and improve the
readability of a document?
► Short words
► Content words
► Structure words
► Practical words
Question No: 11 ( Marks: 1 ) – Please choose one
Which of the following is used as brief, informal reports within an organization?
► Letter
► Memo
► Proposal
► Report
Question No: 14 ( Marks: 1 ) – Please choose one
Above Which of the following can make a meeting unsuccessful?
► Deciding on purpose before the meeting
► Selecting participants for the meeting
► Holding a meeting when a memo or other business message would have done the job
► All of the above
Question No: 15 ( Marks: 1 ) – Please choose one
Which of the following factors enables you to evaluate the effectiveness of your
message?
► Feedback
► Encoding
► Transmission
► Decoding
Question No: 16 ( Marks: 1 ) – Please choose one
Which guideline should be followed to ensure Courtesy?
► Be sincerely tactful, thoughtful and appreciative
► Use expressions that show respect
► Omit irritating expressions
► All of the
Question No: 1 ( Marks: 1 ) – Please choose one
Which of the followings are usually more vivid than long ones and improve
the readability of a document?
► Short words
► Content words
► Structure words
► Practical words
Question No: 3 ( Marks: 1 ) – Please choose one
Which of the following can be defined as “the words one chooses to state
one’s message, say much more than their dictionary definitions”.
► Phonetics
► Semantics
► Synonyms
► Phonemes